Business Application

Problem Solving with Knowledge Management

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Incident can be quite a pain if we don't know how to deal with it. Small incident that keep occuring will become a problem. Problem that can't be solved will need a change involved to where the problem occured. It is the common lifecycle of the incident within an organisations. 

There a 5 level of problem handling process:

1. Didn't know the problem

2. Know the problem, but don't do anything

3. Know the problem, know the solution, but don't execute the solution to solve the problem

4. Know the problem, know the solution, but wrong on the execution

5. Complete the problem solving with knowledge management

Of course, we want to completely solve the problem without having to do change. How to do it? First, we need to implement incident and problem management to quickly route those to the expert to solve it. From those incident and problem records that have been reported and solved, we can transform it into the articles collected in the Knowledge Management. 

In other words, Knowledge Management will give information about incidents and problems that have occurred in the past and step by step how to solve it. So we can try to solve it on our own before submit those incidents and problems to the expert. That way, the workload of those experts will be more efficient and they will be able to do more productive tasks.

This solution may be crucial for your company who faced a lot of problems in IT area, especially, and frustrated to manage the load of those problems and distribute it to your engineers.

Recent Article

2750

Problem Solving with Knowledge Management

Incident can be quite a pain if we don't know how to deal with it. Small incident that keep occuring will become a problem. Problem that can't be solved will need a change involved to where the problem occured. It is the common lifecycle of the incident within an organisations. 

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