The entire finance industry has changed. Company will focus for automation to every business process. Technology is grow so fast and effect the customer behavior. The effect more likely changing their demands follow by technology transformation nowadays.
There are a lot of challenges in this industry. Now customer will expect more with the banking system. one of the expectation is real-time user experience. The example of real-time user experience is like a case of opening bank account. Some of a bank will request the customer to come to the nearest branch or use their website or email to verify the customer’s identity. Then customer need to fill out long forms that require them to repeat the same information in several times. After that, it takes days for customer to open an account. This process took a long time and not suitable anymore for this technology-savvy generation. This generation have high customer service expectations that need instant responses and also answers within a minutes
Let’s speed up those process with Metrodata and using Outsystems to support this process more perfect!
Make a fully digital onboarding process on any platform or channel that a customer wants to use and the ability to integrate any third-party system. You can give your user a mobile or web application that allows user authentication by text message, photo id, automated ID verification with pre-built integration into Know Your Customer (KYC) solution and links to verify an email address. You can check user’s credentials and meet their regulatory experience. This is will increasing customer satisfaction and reducing the abandonment rate drastically. Customers will get a fast and seamless experience just like what technology-savvy generation need.
This is just one of function to build digital banking using Outsystems and metrodata, you can have more information detail by ask us
We guarantee customers will satisfied with our service because Metrodata has a team of professional consultants who have certificates and have received training.