Delivering Services = Delivering Values

Business managers today expect you to leverage technology in ways that will make the business more innovative. To meet their expectations, you need to understand new technology directions so you can unleash the power technological innovations, not only to increase the effectiveness of business processes, but also to open up new business opportunities with creative new services and products. Your goal now must be to reinvent IT, making it a partner in the business.

Business Service management(BSM) takes IT to the next level of service management maturity. BSM solutions and ITIL practices work together to help you manage IT from a business perspective. The core of ITIL service management practices focus on demonstrating business value. The solution can put you ahead of the curve when it comes to implementing ITIL best practices.

Service Lifecycle Management

Five stages of the service lifecycle: service strategy, service design, service transition, service operations, and continual service improvement. The model contains the processes needed to manage services within this lifecycle structure. The objective of every stage in the service lifecycle is to produce business value. BSM also takes a lifecycle approach to service management. BSM solutions, for example, provide end-to-end, closed-loop change management that extends from change requests, to planning, to approval, to implementation, to verification, and finally to notification of successful completion.  

Services as Assets

Service assets consist of utility and warranty. Utility is the service itself, provided by a combination of people, processes, and technology. Warranty is the assurance that the utility will perform to an expected level. With insight into the business impact of services, you can weight the value of service assets based on their business impact. As a result, they help you prioritize actions and make other important decisions based on the weighted business value of the service assets involved.