With a distribution network that spans across Indonesia, the Company faced an increasingly complex challenge in managing distributor performance. Every day, performance data from multiple sources had to be collected, consolidated, and analyzed to ensure that key performance indicators (KPIs) could be monitored accurately. For years, this process relied heavily on manual efforts, making it time-consuming and vulnerable to errors in incentive calculations.
Recognizing the importance of transparency, speed, and accuracy, the Company set out to create a system that would empower distributors to independently monitor their KPI achievements. At the same time, the organization wanted to automate incentive calculations so distributors could quickly understand their performance results and submit claims through a more efficient process.
To bring this vision to life, MII delivered an integrated solution powered by OutSystems, UiPath, and Azure. UiPath robotic process automation was deployed to retrieve and process daily data from multiple sources automatically. Working behind the scenes, digital robots collected information, validated datasets, and calculated KPI achievements and incentive values with greater speed and consistency than traditional manual processes.
OutSystems served as the foundation for a modern web application that became the central platform connecting the Company and its distributors. Through this application, distributors could access daily KPI performance, track progress against targets, and review incentive information generated automatically by the system. An intuitive dashboard ensured that critical business information was always available whenever needed.
The user journey extended beyond performance monitoring. Whenever discrepancies were identified in incentive calculations, distributors could submit tickets directly through the platform and attach supporting documents for review. The entire claim and approval process was managed through an automated workflow, enabling faster communication, clear documentation, and greater transparency for all stakeholders involved.
The impact of the solution was significant. Incentive recapitulation became faster and more accurate, while management gained the flexibility to adjust KPI parameters dynamically each month based on changing business priorities. Distributors also benefited from a simpler and more convenient experience when monitoring performance and submitting incentive claims.
This project held strategic importance as well. It marked the first collaboration between MII and the Company in the past three years and represented the first integrated solution package combining OutSystems, UiPath, and Azure. Faced with an ambitious implementation timeline, from project kickoff in November 2024 to the targeted go-live at the end of December 2024, the rapid development capabilities of OutSystems and the automation power of UiPath played a crucial role in achieving the project objectives.
Ultimately, the solution delivered more than just a new application. It introduced a modern, transparent, and efficient way of working for both the Company and its distributor ecosystem. By leveraging the combined strengths of OutSystems and UiPath, the project demonstrated how digital technology can become a key enabler of productivity, operational excellence, and stronger business relationships.
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