Robotic Process Automation for the Insurance Company Claim Voucher Payment System

The company is a tough general insurance business, and should be taken into account in the insurance industry in Indonesia. The focus of the company is to provide insurance protection against the risk of loss, with various types of asset coverage, and health.

Along with the request of the insured customers with a high number of transactions every week (payment voucher claim), the company is still having difficulty with a manual process that is very repetitive so that it has the opportunity to disrupt the company's business processes. In the end, the company decided to implement the Robotic Process Automation (RPA) as a solution to the challenge.

Project Purpose

• IMPLEMENTATION OF RPA SOLUTIONS To assist the process of making a payment voucher claim based on data from the bank system
• IMPLEMENTATION OF RPA SOLUTIONS To assist the validation and reconciliation process of data between data from the bank system and data from the company's database

Benefits of Solution

• Save operational time by automating the Nack file converting process from the bank into an Excel file
  Ensure the accuracy or compatibility of data through the MT940 data reconciliation process from the bank and data from the company database
• Automate the process of making a payment voucher claim to the company's care system to speed up the payment cycle